Frequently Asked Questions

Find answers to common questions about our products and services

What products do you sell?

We offer a wide range of authentic vaping products including disposable vapes, e-liquids, vape kits, and accessories from top global brands.

Are your products original?

Yes, we guarantee 100% original products. All our items are sourced directly from authorized distributors and manufacturers.

What is your shipping policy?

We offer free shipping on all orders over ₹1,500. Standard delivery takes 3-7 working days across India.

How can I track my order?

You can track your order by entering your order number on our Track Order page. You'll receive a tracking number via email once your order ships.

What payment methods do you accept?

We accept all major payment methods including UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (where available).

Do you offer returns or refunds?

Yes, we have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 7 days of delivery for a full refund or exchange.

Is there a minimum age requirement?

Yes, you must be 18 years or older to purchase vaping products from our store. Age verification may be required at the time of delivery.

How do I contact customer support?

You can reach our customer support team via email at support@apnavape.com or call us at +91 1234567890. Our support team is available Monday-Saturday from 10 AM to 8 PM.

Still have questions?

Can't find the answer you're looking for? Please get in touch with our friendly team.